Tick Taxi is rated 5.0 on Google from 765 reviews (the count on 3 October 2026), and every pre-booked Tick Taxi job to date has had a car turn up, a 100% show-up record. The reviews we quote below mostly mention three things: pickups on time, including a 3.30am airport run; drivers still waiting after delayed flights, including a 2-hour delay to 2am; and prompt, friendly drivers. Here is that evidence, and what it can't tell you.
Checked 7 October 2026.
The numbers, and where they come from
| What | Figure | Where it comes from |
|---|---|---|
| Google rating | 5.0 | Our Google Business Profile, Tick Taxi (Bristol), on 3 October 2026 |
| Google reviews | 765 | Same profile, same date. Other pages on this site round it to 700+ |
| Show-up record | Every pre-booked job to date has had a car turn up | Our own records |
| Company | TICKTAXI LTD, company number 14913084 | Companies House |
| Licensing | Licensed private hire operator | Bristol City Council and South Gloucestershire Council |
The rating and the count are Google's; the show-up record is ours, and the reviews are the independent check on it. You can read every review on Google, including the newest, rather than relying on the ones we pick.
What reviewers mention most
Three themes run through the reviews we feature on the site. These quotes are copied exactly as we hold them, with the reviewer's first name and initial and the label we store with each; the "…" marks are trims in our copy.
Pickups on time, including very early ones.
"A perfect experience. … A smooth and comfortable ride to the airport, as stress-free as a 3.30am pickup could be. I unreservedly recommend Tick Taxi."
Phil W. · 3.30am airport run · Google review
"Excellent service, easy to book, with notification of driver and car beforehand. Pre-booked a Bristol airport pick-up — arrived early … and we were met straight away."
Valerie W. · Driver & car details in advance · Google review
Delayed flights, and a driver still waiting.
"Absolutely incredible service. My flight was delayed by 2 hours which meant I didn't get to the airport until 2am. The driver … was friendly, professional and so lovely to chat to; nothing about the lateness phased him."
Kathy S. · Flight delayed to 2am · Google review
"We were a little worried the first time whether they'd be reliable — this is now our second airport transfer and we wouldn't use anyone else. Our flight was delayed and Sam was still there to pick us up."
Hannah B. · Delayed flight · 2nd booking · Google review
Prompt, friendly drivers when it matters.
"Perfect professional service. Prompt, helpful and friendly — and good value too. We needed the Bristol–Heathrow return, family of 4 plus baggage, in a minor emergency, and they did not let us down."
Nick G. · Bristol → Heathrow · family of 4 · Google review
What a delayed flight means for the waiting time is set out in our terms: 45 minutes free from your actual landing, then £5 for every 10 minutes.
When something goes wrong
Reviews show how things go when they go well. The fairer test is what happens when they don't. This is clause 14 of our terms, word for word:
"We take complaints seriously. If you are dissatisfied with your journey, contact us within 7 days via email at info@ticktaxi.co.uk with your booking reference and details. Every complaint is reviewed by a director within one working day."
Clause 14, Complaints
On the day itself, the phone line is 0117 966 6666. If a car isn't where you expect it, the taxi didn't turn up page explains what dispatch does, including sending another driver if a delay threatens your pickup.
Licensing: who you're actually booking with
A review tells you how a journey felt. It doesn't tell you who is legally responsible for it. This is clause 2 of our terms:
"Tick Taxi Ltd is a licensed private hire operator, licensed by South Gloucestershire Council and Bristol City Council. We are not a booking agent: we accept your booking ourselves and dispatch it to a licensed private hire driver and vehicle. Where needed, we may sub-contract a booking to another licensed private hire operator, as the law permits."
Clause 2, Bookings
TICKTAXI LTD is company number 14913084 at Companies House. The other checks worth running on any operator, us included, are on the is Tick Taxi legit page.
What the reviews don't tell you
- The quotes here are our choice. They're genuine Google reviews, quoted as we hold them, but we picked them, so they are not a random sample. Our copies don't carry review dates, so we don't show any.
- A headline score can't show how the rare bad journey was handled. Read the lower-rated reviews and the replies, for us and for anyone else you're considering.
- Reviews describe past journeys, not the terms. What you pay for waiting, cancelling or extras is in the terms, not the stars. Ours: 45 minutes free from actual landing on airport pickups, free cancellation more than 24 hours before pickup, 50% inside 24 hours, child seats £5 each and meet and greet £15.
- Reviews don't prove a licence. Check the company number and ask to see the operator's licence, whoever you book.
Preguntas frecuentes
Is Tick Taxi as good as its reviews say?
What is Tick Taxi's Google rating?
Has a Tick Taxi ever not turned up?
How do I complain to Tick Taxi?
Is Tick Taxi licensed?
What do Tick Taxi reviews mention most?
Are the reviews on this page chosen by Tick Taxi?
Prefer to judge us the old-fashioned way? Book online and save 20%, or call 0117 966 6666. Fixed price, flight tracking, free cancellation up to 24 hours before pickup.