Terms & Conditions

These terms were last updated on 1 May 2026.

1. About these terms

These terms and conditions ("Terms") govern your use of Tick Taxi Ltd's airport transfer services ("Services"). By booking a journey with Tick Taxi you agree to be bound by these Terms. Tick Taxi Ltd is registered in England & Wales.

2. Bookings

Tick Taxi acts as a booking agent and not as a taxi operator. We arrange your journey with local licensed operators who carry it out. All bookings are subject to availability and acceptance by Tick Taxi. A booking is confirmed when you receive a written confirmation (email or WhatsApp message) from us. The fare stated in your confirmation is fixed and will not change, except as described in clause 6.

Bookings may be made online, by phone, or via WhatsApp. Online bookings made through our booking widget are processed by our third-party software partner and are subject to their terms as well as ours.

3. Fixed pricing

Our fares are fixed at the time of booking. The fare shown in your confirmation is the total amount payable, regardless of traffic delays, route diversions or changes in fuel prices after booking. No additional charges will be made for waiting time within the free allowance, flight tracking, or standard luggage.

Additional charges may apply for: child seats (£5 each), meet & greet service at airports (£15), out-of-area pickups beyond the zones stated on our website, and any soiling or damage caused by the passenger to the vehicle.

4. Cancellation & refunds

• More than 24 hours before pickup: Free cancellation. Full refund within 5–10 business days.
• Less than 24 hours before pickup: 50% of the fare is charged as a cancellation fee.
• No-show or cancellation after driver dispatch: Full fare is charged.

To cancel, contact us by phone (0117 966 6666), WhatsApp, or email (info@ticktaxi.co.uk) with your booking reference. Cancellation time is recorded from when we receive your message, not when you send it.

5. Rescheduling

You may reschedule your booking free of charge provided you do so at least 24 hours before your scheduled pickup time. Rescheduling requested within 24 hours of pickup may incur a charge and is subject to availability — if we are unable to accommodate your requested date or time, the original booking date and time will stand. If you choose to cancel instead, our cancellation policy in clause 4 applies.

6. Waiting time

The 45 minutes of free waiting time applies only to trips departing from an airport (i.e. when we collect you from arrivals). For these airport collections, the free waiting time begins from your actual landing time. We track your flight and adjust the driver's arrival accordingly at no extra charge. After the 45 minutes of free waiting time, waiting is charged at £5 for every 10 minutes. We are not liable for any delays caused by airports or airlines. This allowance does not apply to journeys that drop you off at an airport or to any non-airport pickup.

For non-airport pickups, we allow a maximum of 10 minutes of free waiting time from your scheduled pickup time. Beyond this allowance, waiting is charged at a minimum of £15 for up to 30 minutes and £30 for 30 minutes to 1 hour. For minibuses and V-Class vehicles, the charge is £20 for up to 30 minutes and £40 for 30 minutes to 1 hour.

7. Meet & greet

Meet & greet is optional and available at all airports for an extra charge of £15. With meet & greet, your driver waits in the arrivals hall and greets you with the passenger name shown on a board or device. Your driver will be at arrivals 30 minutes after landing if you have suitcases to reclaim, or 20 minutes after landing if you have no luggage to collect. When meet & greet is purchased, waiting is free for 1 hour from your actual landing time; beyond that, waiting time is charged at the same rates as set out in clause 6.

8. Flight tracking

We track your inbound flight using your flight number from the time of booking. This service is provided free of charge with every booking. If your flight is delayed, your driver will be notified automatically and your pickup time will be rescheduled to 30 minutes from your latest landing time, regardless of whether you have luggage to reclaim or not. We are not liable for delays caused by inaccurate flight information provided by customers/lead passengers or airlines.

9. Early flight arrivals

For airport pickups, if your flight lands early, your original booking time will still be your pickup time. If the driver is able to accommodate an earlier pickup, they will contact you upon arrival at the airport. However, this is not guaranteed.

10. Luggage

Each vehicle class has a stated luggage allowance (see our Fleet page). Please ensure your luggage fits within the stated allowance for your booked vehicle class. If you bring more luggage than the stated allowance for your chosen vehicle class and it does not fit, the driver is not obliged to carry the excess. In that case you may be required to book and pay for a larger vehicle (subject to availability), and no refund will be given for the original booking if it cannot proceed. No luggage other than backpacks is permitted in the passenger compartment.

11. Passenger conduct

Passengers are expected to behave courteously towards drivers. We reserve the right to terminate a journey without refund if a passenger is intoxicated, abusive, or poses a risk to the driver or vehicle. Smoking (including e-cigarettes) is strictly prohibited in all our vehicles. If a passenger vomits or spills food or drink in the vehicle, a charge of £75 will apply to cover the cost of a full valet. Tick Taxi is not liable for covering any such costs to drivers.

12. Liability

Tick Taxi's liability for any loss or damage arising from our Services is limited to the value of the booking fare. We are not liable for consequential losses (such as missed flights) unless caused by our proven negligence. We carry £10 million public liability insurance.

We are not liable for delays or failures caused by circumstances outside our reasonable control, including severe weather, road closures, accidents, or acts of third parties.

13. Child seats

Child seats are available on request at £5 each. It is the passenger's responsibility to ensure children are correctly restrained. We provide the seat; fitting is the responsibility of the accompanying adult. We cannot guarantee a specific brand or type of child seat.

14. Complaints

We take complaints seriously. If you are dissatisfied with your journey, contact us within 7 days via email at info@ticktaxi.co.uk with your booking reference and details. Every complaint is reviewed by a director within one working day., info@ticktaxi.co.uk

15. Contact

Tick Taxi Ltd · United Kingdom · info@ticktaxi.co.uk · 0117 966 6666