2023 · Bronze
QSI Quality Service Award
Awarded in our debut year for customer-service consistency and complaint resolution standards.
About Tick Taxi · Bristol
An airport taxi service, people actually trust.
Tick Taxi started in 2023 with one simple promise: a fixed fare, a tracked flight, and a real human at the other end of the phone. Three years on, we're a QSI award-winning team driving thousands of fixed-price airport transfers every year, with 600+ ★5.0 reviews on Google to back it up.
Our story
Built in Bristol, for travellers tired of meter taxis and surge apps.
Anyone who's tried to get to the airport early on a Saturday knows the feeling: a meter clicking up while you sit in M5 traffic, or an Uber price that doubled the moment you typed "Heathrow". Tick Taxi was started by a small group of Bristol drivers and dispatchers who'd worked in the industry for years and were tired of watching customers get burned.
Our model is deliberately simple. One fixed price quoted upfront. No surge. No meter. Free 24h cancellation. We track your inbound flight automatically, give you 45 minutes of free waiting time once you land (on trips from the airport), and a real person picks up the phone at 4am when something changes.
Three years in, we've grown from one car to a fleet of saloons, estates, MPVs, V-Class and 8-seaters running thousands of transfers a year, almost entirely on word-of-mouth and repeat bookings.
What we believe
- 1 The price you see is the price you pay. Quoted upfront, locked at booking, never adjusted at the destination.
- 2 A real person picks up the phone. Always. 4am, Christmas Day, snowed in, somebody will answer.
- 3 Your delay is our problem, not yours. Free flight tracking. 45 minutes of free waiting from your landing time on trips from the airport.
- 4 Drivers are vetted and paid properly. Happy drivers run a happy taxi service.
Industry recognition
Three consecutive years of QSI Quality Awards.
The Quality Service Index is an independent UK-wide audit programme that scores private-hire operators on customer service, vehicle standards, complaint handling and compliance.
2025 · Silver
QSI Silver Award
Upgraded to Silver after two years of ★ 5.0 average customer ratings, audited driver standards and a complaint rate below 0.4%.
2026 · Golden
QSI Golden Award
Our highest accolade, awarded to fewer than 3% of UK private-hire operators.
Audit reports verified by the Quality Service Innovation, an independent UK private-hire benchmarking programme. Read 600+ verified reviews →
Customer reviews
600+ ★ 5.0 reviews on Google.
The product has not changed. Fixed price, free flight tracking, real humans 24/7.
★★★★★ 5.0 / 5 · 600+ Google reviews
Our standards
What sets a Tick Taxi journey apart.
Every booking is held to the same operational standard, whether it's a £39 city run or a £289 Bristol → Manchester transfer.
Vetted, licensed drivers
Every driver is DBS-checked, council-licensed, and held to a published code of conduct. No surprise cancellations, no rough rides.
Real-time flight tracking
We watch your inbound flight automatically. If you're early, your driver shifts. If you're late by an hour, no clock starts ticking.
24/7 human dispatch
Call us at 4am or text us at midnight, somebody answers. Bristol office hours are dispatcher hours: every minute, every day.
Fixed price · no surge
Quoted at booking, locked the moment you confirm. New Year's Eve is the same fare as Tuesday lunchtime.
Free 24-hour cancellation
Plans change. Cancel within 24 hours of pickup for a full refund, no fee, no questions, no haggling.
45 mins free waiting (airport pickups)
From your scheduled landing time, for trips departing from the airport. Bag carousel chaos, passport queues, customs, all included in your fixed fare. Does not apply to drop-offs at the airport or non-airport pickups.
Our journey
From one car to a council-licensed fleet. Just in three years.
- 2023
Tick Taxi opens for bookings
Founded in Bristol with a single fixed-price airport transfer. The first 50 bookings are all from word of mouth.
- 2023 · Q4
QSI Quality Service Award (Bronze)
Recognised in our debut year for customer-service consistency and complaint-handling standards.
- 2024
Fleet expands to five vehicle classes
Saloon, Estate, MPV, V-Class and 8-seater minibus all operating under the same fixed-price model.
- 2025
QSI Silver Award · 600+ Google reviews
★ 5.0 average maintained for two consecutive years. Complaint rate below 0.4%.
- 2026
QSI Golden Award
Our highest accolade, awarded to fewer than 3% of UK private-hire operators.