Privacy Policy

This policy was last updated on 1 May 2026.

1. Who we are

Tick Taxi Ltd ("Tick Taxi", "we", "us") is a booking agent registered in England & Wales, not a licensed taxi operator. We arrange fixed-price airport transfers across the UK, which are carried out by local licensed private-hire operators.

For data protection purposes, Tick Taxi Ltd is the Data Controller. Contact us at info@ticktaxi.co.uk or call 0117 966 6666.

2. What data we collect

When you make a booking, enquire about our services, or contact us, we may collect:

• Name, email address, phone number
• Pickup and drop-off addresses
• Flight number and travel details
• Payment information (processed securely by our payment provider, we do not store card details)
• Communication records (calls, WhatsApp messages, emails)
• Website usage data (cookies, page views, device type) for analytics purposes

3. Why we collect it

We process your personal data to:

• Fulfil your booking and provide the transfer service
• Track your flight and notify your driver of delays
• Send booking confirmation and receipts
• Handle modifications, cancellations and complaints
• Comply with licensing, insurance and regulatory requirements
• Improve our service through anonymised analytics

Our lawful basis for processing is primarily contract performance (your booking) and legitimate interests (service improvement, fraud prevention).

4. How long we keep it

Booking records are retained for 7 years to meet financial and regulatory requirements. Communication records are kept for 2 years. Website analytics data is retained for 13 months. We delete personal data promptly once its retention purpose has expired.

5. Who we share data with

We do not sell your data. We share it only with:

• Assigned drivers, your name, pickup location and flight details to complete your transfer
• Payment processors, to handle payment securely
• Booking software provider, to manage reservations and dispatch
• Regulatory bodies, if required by law (e.g., Bristol City Council licensing audits)

All third-party processors are required to handle your data in accordance with GDPR and our data processing agreements.

6. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict processing
• Withdraw consent where processing is consent-based

To exercise any of these rights, email info@ticktaxi.co.uk with the subject "Data Request". We will respond within 30 days., info@ticktaxi.co.uk

7. Cookies

Our website uses essential cookies to function (session management) and analytics cookies (via Google Analytics) to understand how visitors use the site. Analytics cookies are anonymised. You can disable cookies in your browser settings at any time.

8. Security

We take appropriate technical and organisational measures to protect your data, including encrypted data transmission (HTTPS), access controls, and regular security reviews. No method of transmission over the internet is 100% secure, but we take all commercially reasonable steps to protect your information.

9. Changes to this policy

We may update this policy from time to time. The current version is always available at this URL. Material changes will be communicated by email where we hold your contact details.

10. Contact

Questions about this policy or your data: info@ticktaxi.co.uk · 0117 966 6666 · Tick Taxi Ltd, UK.